Before I start, if you’ve found this post because you need help conducting SEO due diligence, you don’t need to trawl through the whole post – you can just get in touch with us here or check out the section at the end entitled “why Distilled?”.
This post will be most interesting to investors, or marketers working for investors. You might not often think of VCs and SEOs working together – but we’ve crossed paths many times. For example, high-profile investor and industry expert Mark Suster presented at our conference in San Diego, we’ve worked with many well-funded high growth startups and – less visibly we’ve been involved in SEO due diligence.
What is SEO due diligence?
Well, I guess we should probably start by answering the question what is due diligence?
When a company is sold, or a significant investment is made in the private markets, the process typically reaches some non-binding offer or term sheet relatively early in the process. Before that offer becomes binding, or the deal is sealed, there is a need to validate the assumptions and information the seller provided early in the process. This process is called due diligence. The scope and scale varies depending on the size of the deal, and on the access the buyer has to proprietary information – sometimes provided only in very controlled circumstances within a literal or digital data room.
SEO due diligence is a process we’ve run a few times to review digital marketing performance and assumptions about future performance on behalf of investors or acquirers. Frankly, I think we should be involved in a lot more deals given how critical digital channels are to most deals.
While I was writing this post, I spoke to some investors I know for their takes. They all had their own horror stories, for example:
Obviously, there can be wider marketing and digital marketing elements that need validation (and we have specifically worked on PPC, social, and analytics elements of due diligence in the past). In this post, I’ll be focusing on organic search because it is an area that can be investigated to some extent very early in the deal’s lifecycle, and because there are so many opportunities for hidden information, and for future performance not to look like the trends a company has seen to date.
It’s worth re-emphasising that last point – I’m shocked that more deals don’t include a digital marketing due diligence. It’s so easy to make it look like a digital marketing strategy is sustainable when it’s not, or to show vanity metrics that don’t drive real business performance.
The share price of Demand Media, an example of an unsustainable marketing strategy.
When we perform an SEO due diligence, we’re looking to:
- evaluate risk
- evaluate projections and plans
- evaluate marketing teams
- evaluate upside from new strategies or better tactical implementation
Rather than getting buried in the minutiae of search perfection, it’s important to remember the audience. Smart investors care about significant business upside potential and the size of any risks. This isn’t about figuring out all the small tweaks you’d make to the site if you could, but rather it’s about helping an investor evaluate a potential investment.
It’s tempting, during this process, to hedge in a lot of cautious language. Any individual deal is clearly only a good or bad idea based on its price and structure, and so we typically can’t give a true go / no-go opinion. But we do try to get off the fence in the following ways – we want to come to a firm opinion on:
- to what extent the company depends on search
- current trends in their performance and whether they are likely to be maintained or reversed
- how likely new strategies and plans are to work
- the scale and likelihood of specific risks and downsides we identify
How do you perform an SEO due diligence?
We have seen three broad kinds:
Entirely external – where the investors are evaluating a company completely from the outside, and either they don’t have private company data, or they can’t share it
With analytics and reporting data – it’s common to get access to at least some reporting data, and potentially to get full access to analytics and other accounts
With management input – if you are able to ask specific questions of the management team during the process, you can remove even more of the assumptions
(Note: #1 also covers situations where an activist investor or market analyst wants to make opinionated comment on a public company such as eBay or Yahoo).
I’ll run through each case in turn:
Performing an external due diligence
Many of the skills and much of the knowledge needed to perform a due diligence effectively are very similar to the skills needed to perform the kinds of audit you might carry out in the course of a regular marketing campaign. The biggest difference is that an audit would focus on how to capture opportunities and mitigate risks, while the output of a due diligence is more about the scale and likelihood of upsides and downsides.
The ordering and depth of each piece will depend on the scale of the website itself, the preferences and knowledge of the investor, and the time constraints of the project
This post isn’t the place to dive deep into the approaches and tools for performing each of the steps – we’ve written plenty about each of those – but I’ve linked out to some useful resources and DistilledU modules on each topic. Here are some of the key ingredients:
- Site structure and information architecture
- On-site technical considerations and on-page audit including:
- Design and usability
- Approach to mobile visitors and effectiveness of mobile strategy (resource, DistilledU module)
- Including apps where appropriate
- Content audit / content strategy audit:
- Backlink audit using elements of link analysis and our knowledge of the causes and indicators of penalties
- Search visibility
- Competitor performance
- Search visibility
- Tactics and risk levels from external analysis
- Domain strength
- Brand strength (see: branded search volume and trends)
With all this raw data and analysis in hand, the next steps are to evaluate opportunities and risks, make decisions, and package it for delivery. More on that after we review the other sources of data.
Performing due diligence with analytics and reporting data
Some parts of the list of “external due diligence” tasks get easier if you have access to internal data – especially analytics and search console – but you still have to do most of the legwork in the previous section. In this section, we are going to focus specifically on the new questions you can answer with analytics access.
As a sidenote, some of the other areas you might seek access to, if they are available are:
- Closed loop data – e.g. CRM / revenue reports
- Search Console
- Advertising platforms – especially AdWords
- Log file exports – though this is really only feasible to answer specific questions and so starts to look more like the scenario below with management fully involved
- Split-testing platforms e.g. Optimizely
But as far as performing the actual due diligence goes, the key things you can now investigate in addition to the external list above are:
- Analytics setup and configuration (some parts of this can be done from the outside, but true validation needs access). In the context of due diligence, it’s particularly important to pay attention to:
- Gaps in data (e.g. untagged pages or visitors)
- Unwanted or misleading filters on the data
- Referral spam, self-referrers or other data issues
- Anomalies and differences between different platforms / for different visitor types
- Though note that full reconciliation is rarely possible or desirable
- Dependence on organic traffic – which is helpful for understanding risk scenarios – this could include:
- % of total traffic
- % of traffic to different sections
- In particular, pay attention to unbranded traffic – typically to pages that aren’t homepages or main section pages
- % of new traffic / converting traffic
- Actual fluctuations in past performance (as fluctuations in search visibility are often way out compared to actual performance)
- Understanding the difference between actual trends and seasonality
- Distribution of traffic across content and content types
- Some understanding of other traffic sources even if the audit is mainly limited to search performance
- Social and referral traffic helps show the popularity of content
- Referral traffic helps understand the quality of links (quality links send actual visitors!)
- Conversion rates and other elements that enable you to model outcomes and scenarios
If you have access to market data, you can also benchmark a lot of this against the industry. Market data can come from published reports, general industry experience, or specific questions to key contacts (on or off the record).
Once again, this needs packaging up to gather insights and make recommendations. We’ll get to that after our section on the additional opportunities when you have access to a co-operative management team:
Questions to ask of management
If you have access to a co-operative management team, you can drill into any area of confusion that arises in the audits and explorations above. There are also some standard questions that make the task easier including:
Is there any documentation you can share of past strategies? This might include:
Audits (and activities taken as a result)
Have you been affected by past penalties / performed any link removal / filed any reconsideration requests?
What performance are you forecasting? What models is that based upon?
What can you share about paid search and paid social strategies or performance?
How is the internal team structured? What agencies have you worked with recently?
There are three main benefits of this kind of access:
You can clearly make more accurate forecasts and build more confident scenarios with access to this kind of information
You can sense-check the company’s plans, see if they tally with your ideas, and make updated risk assessments
You get a sense of the competencies (and competence!) of the team
That third point is particularly important if the marketing team is going to continue in place post-acquisition or post-deal. There are even versions of this kind of due diligence that include in-person interviews with existing team members and specific recommendations to the acquiring / investing party about the team’s strengths and weaknesses. Keith Wallington at Seedcamp said:
“We see a significant shortage of strong growth marketing skills in all geographies and company stages currently. Often marketeers are strong in communications and messaging but lack the skills to convert those outputs into pipeline driving, sale generating activities. Performing an audit on the SEO posture of a business is a strong indicator of the commercial marketing skills at play.”
One of our core values at Distilled is that:
It’s not our job to deliver reports. It’s our job to effect change.
However, especially in situations like a due diligence, the client will often come asking for a report. It’s our job to figure out what they really want, which is often a hierarchy (see: the pyramid principle):
Most importantly, they want the answer (aka your professional opinion) – this can be an executive summary
There should be explanation, argument, and storytelling explaining why you gave the answer you did, and how you got there
You will need data, analysis, and information which can be provided in an appendix or separate attachment
I like to think about the work starting in Excel, moving to Word, and ending in Powerpoint (i.e. starting with data, crafting an argument, and ending with storytelling). But remember that it will typically be delivered in the other direction – you will stand up and tell the story, then circulate the written document, and provide the appendices as an email attachment for anyone who’s particularly keen to drill into the details.
There are general consulting lessons here, and I could carry on to write a whole post about effective business writing, but for now, just remember that it isn’t prose. It’s OK to give away the punchline.
If you represent an investor or an acquiring company, we would love to talk through your plans. We have offices in London, NYC, and Seattle, and we can run a due diligence out of any of the three.
We have a good track record of figuring out what changes Google is going to make, and the impacts those changes will have on marketers and brands. In particular:
- We had a nice run of seeing the Panda update coming (we were privately briefing potentially-affected clients months before it was announced) and correctly understanding the extent of the change before the details became clear
- I was talking about an upcoming “Panda for links” update months before the Penguin algorithm update was announced
- Before Hummingbird was announced, we had spent months talking and writing about the changes we were seeing and predicting
- Most recently, I’ve been making predictions about Google announcements that led a Google spokesperson to say it’s “almost like he [i.e. me] has a leak somewhere from Google”
— Will Critchlow (@willcritchlow) March 11, 2016
All of this has benefited our clients by making our advice as future-proof as possible. In some cases it’s even prevented issues when they have been able to undo strategies put in place before we met them before those strategies caused them harm. This kind of awareness is exactly what you need in a due diligence scenario where you need to understand the risks to your investment / acquisition.
To learn more about our current “future” thinking, check out:
- Searchscape – our regularly-updated predictions about the future of search (note that you can subscribe to email updates at the end of the page)
- My prediction about Google making an announcement that links are no longer a major ranking factor
You can contact us here if you’re interested in hearing more.
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